Have questions about AeroScope? Need help with the platform? Interested in research collaboration? We are here to help.
For general inquiries, support, and feedback:
We typically respond within 48 hours.
Having trouble with the dashboard, API, or WebSocket connection? Let us know what you are experiencing, including your browser version and any error messages. Screenshots or console logs are always helpful for debugging.
Academic researchers looking for data access, collaboration opportunities, or assistance with using AeroScope for studies. We are happy to discuss your research needs and how AeroScope data can support your work. Include your institution and research topic.
Found a bug? You can report issues directly on our GitHub repository for faster tracking and resolution. Please include steps to reproduce the issue, expected behavior, and actual behavior. GitHub is the preferred channel for bug reports.
Have an idea for a new feature or analysis module? We welcome suggestions from the community. Describe the use case, what you would like to see, and how it would improve your workflow. Feature requests can also be filed on GitHub.
Interested in integrating AeroScope data into your product, or exploring partnerships for joint development? Reach out with details about your organization and how you envision a collaboration.
Questions about data collection, privacy practices, or requests related to your personal data. Please refer to our Privacy Policy first, then contact us if you have additional questions or concerns.
AeroScope is developed as an open-source project. For bug reports, feature requests, and technical discussions, GitHub is the best channel:
We are a small team and appreciate your patience. Typical response times: